Privacy Policy

Last Updated: September 1, 2025

This Privacy Policy describes how PIXEL TRUE STUDIO PTE LTD, trading as Flowspark ("we," "us," or "our"), collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

Create an account or subscribe to our services
Fill out contact forms or request information
Communicate with us via email, chat, or other channels
Provide project materials, content, or feedback
Make payments for our services

This information may include:

Name and contact information (email address, phone number)
Company name and business information
Billing and payment information
Project requirements, files, and content
Communications and correspondence with us

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
Usage data (pages visited, time spent, links clicked)
IP address and general location information
Cookies and similar tracking technologies
Referral source and navigation patterns

1.3 Information from Third Parties

We may receive information about you from third-party services you use to interact with us, such as:

Payment processors
Analytics providers
Social media platforms (if you connect your accounts)
Marketing and advertising partners

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide Services: To deliver development and design services, manage your account, and fulfill our contractual obligations
Process Payments: To process transactions and manage billing
Communication: To respond to inquiries, provide customer support, and send service-related notifications
Improve Services: To analyze usage patterns, improve our website and services, and develop new features
Marketing: To send promotional materials, newsletters, and updates about our services (with your consent where required)
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
Security: To protect against fraud, unauthorized access, and other security threats

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processing and billing services
Cloud hosting and storage providers
Email and communication platforms
Analytics and performance monitoring tools
Customer support and project management tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including to:

Comply with legal obligations or court orders
Protect our rights, property, or safety
Prevent fraud or security threats
Respond to government or regulatory inquiries

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Deliver personalized content and advertisements
Improve website functionality and performance

4.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling certain cookies may affect website functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account Information: Retained while your account is active and for a reasonable period thereafter
Transaction Records: Retained for accounting and legal compliance purposes (typically 7 years)
Project Files: Retained during the project and for a period after completion as specified in our service agreements
Marketing Data: Retained until you unsubscribe or request deletion

When we no longer need your information, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Employee training on data protection
Secure backup and recovery systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

7.2 Deletion

You may request deletion of your personal information, subject to certain legal obligations that may require us to retain certain data.

7.3 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

7.4 Marketing Communications

You can opt out of receiving marketing communications by:

Clicking the "unsubscribe" link in our emails
Updating your communication preferences in your account settings
Contacting us directly at andy@flowspark.co

7.5 Objection and Restriction

You may object to or request restriction of certain processing of your personal information.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us at andy@flowspark.co. We will respond to your request within a reasonable timeframe as required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to the address associated with your account
Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

PIXEL TRUE STUDIO PTE LTD
Trading as Flowspark
Email: andy@flowspark.co

13. Additional Information for Specific Jurisdictions

13.1 European Economic Area (EEA) and UK

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR), including:

The right to lodge a complaint with a supervisory authority
The right to withdraw consent at any time (where processing is based on consent)
Enhanced rights regarding automated decision-making and profiling

Our legal basis for processing your information includes:

Contract Performance: To provide services you've requested
Legitimate Interests: For business operations, fraud prevention, and service improvement
Legal Obligations: To comply with applicable laws
Consent: Where you've given explicit consent (e.g., marketing communications)

13.2 Singapore

As a Singapore-based company, we comply with the Personal Data Protection Act (PDPA). If you have questions about how we handle your personal data under the PDPA, please contact us at andy@flowspark.co.

By using our services, you acknowledge that you have read and understood this Privacy Policy.